Refund and Returns Policy

Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returnedsl, these include sale (one off designer pieces) as well as Bespoke – Made to Order items. Made to order items lead times are 8 – 12 weeks. These orders can not be canceled or amended. 

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

• items that shows signs of damage or usage
• Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
• Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

In the event of a customer-initiated cancellation after payment, payment processing fees (e.g. PayPal transaction fees, barclaycard or any other payment provider) are non-refundable and will be deducted from any refund

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@amadihome.co.uk.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email atinfo@amadihome.co.uk and send your item to: 4-6 Buxton Road, SK2 6NU.

Shipping returns

To return your product, you should mail your product to our address provided.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Your have a right to a refund within 14 days of receiving your goods. 

Need help?

Contact us at info@amadihome.co.uk for questions related to refunds and returns.

Company name: Amadi Home Ltd

Company number 14786873

Registered office address20-22 Wenlock Road, London, England, N1 7GU

Contact email: info@amadihome.co.uk