Terms and conditions

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Access to and use of this website is subject to the following terms and conditions. By using this website you are agreeing to be bound by our Terms and Conditions and our Privacy Policy.

The Terms and Conditions may be changed or updated by Amadi Home from time to time and without prior notice. We will indicate at the top of the Terms and Conditions the date on which they were last updated and any use of the site following such a change assumes acceptance of the new Terms and Conditions.

In using the site you agree that you:

  • will provide true, accurate, current, complete and non misleading information on any registration form or as otherwise reasonably requested by Amadi Home
  • will not disclose any unauthorised, false or fraudulent details
  • will not post, transmit or otherwise disseminate any information on or via the website which is or may be harmful, vulgar, obscene, defamatory, harmful, tortuous, sexist, racist or otherwise illegal or offensive
  • will not post, transmit or otherwise disseminate any materials that infringe the proprietary rights of any third party including intellectual property rights and rights of privacy
  • If you are provided with a User ID, password or other information as part of our procedures it is your responsibility to treat such information as confidential and not disclose it to any third party. Amadi Home reserves the right to disable any User ID or password either chosen by you or allocated by Amadi Home in the event that Amadi Home believe you may have failed to comply with the Terms and Conditions.
  • You are responsible for your method of access to this website. You are also responsible to ensure that all persons accessing this website through your internet connection are aware and in compliance with their Terms and Conditions.
  • Amadi Home will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of this website or to your downloading of any material posted on it, or on any website linked to it.

Access to this site is provided on a temporary basis and we reserve the right at any time to

  • withdraw or amend the service without notice
  • to withdraw access to some or all of the site
  • to suspend some or all of the services offered
  • remove goods , featured jobs or promotions from the site
  • cancel your registration and/or account without prior notice
  • report any breach under the Computer Misuse Act 1990 to the relevant law enforcement authorities and disclose your identity to them
  • deny access to the website where we reasonably believe (in our absolute discretion) that a user is in breach of any of these Terms and Conditions or our Privacy Policy.

Copyright, Trade Mark and other Intellectual Property Rights

Except as otherwise expressly noted, all images, illustrations, designs (including product designs), graphics, icons, photographs, text, audio clips, video clips and other materials that appear as part of the website as well as the selection, arrangement and organisation of the foregoing and the website as a whole (collectively “Content”) are subject to copyright, trade mark, service mark, trade dress and/or other intellectual property rights or licences and rights of publicity and privacy, all worldwide rights, titles and interest in and to which are owned by, licensed or which may otherwise be used by Amadi Home or our suppliers. All software used on this website is the property of Amadi Home, its suppliers or third party suppliers as applicable and is protected by UK and international copyright and other intellectual property laws.

Submission and uploading material to our website

Other than personal information which is subject to our Privacy Policy, all comments, blogs, feedback, suggestions, ideas, original materials such as stories, artwork, computer code or product and marketing ideas and any other submissions disclosed, submitted or offered to Amadi Home on or through the website or otherwise disclosed, submitted or offered by you to us (collectively “Submissions”) shall be and remain the property of Amadi Home.

Such disclosure, submission or offer of Submissions and your agreement to these Terms and Conditions shall constitute an assignment to Amadi Home of any intellectual property rights.

Further, Amadi Home shall be under no obligation to maintain any Submissions in confidence, pay to users any compensation or royalties for any Submissions or provide attribution to any users for any Submissions. Amadi Home shall have no obligation to keep confidential, use, return or review any Submissions.

Amadi Home will not be responsible, or liable to any third party, for the content or accuracy of any materials posted by you or any other use of the website.

Amadi Home does not represent or warrant that your use of the website, or the operation or function of the website or any services offered in connection with the website will be uninterrupted or error free; that defects on the website will be corrected; or that the website or its server or any links are free of viruses or other harmful elements. Amadi Home makes no representations or warranty that the website, materials, software or any product offered or purchased through the website is applicable or appropriate for use or access in locations outside the United Kingdom.

Nothing in these Terms and Conditions shall limit Amadi Home’s liability for death or personal injury arising from negligence, nor for fraudulent misrepresentation or misrepresentation as to a fundamental matter, nor for any other liability which cannot be excluded or limited by law.

How do I return something I bought in store?

Merchandise must be unused and in its original condition including packaging and labelling.

One off designer pieces or sale items are excluded from our returns policy. Please ask a member of staff if the item is one off designer piece or regular stock item before purchase.

If you paid by credit or debit card any refund will be issued to the original card you used to purchase.

This does not affect your statutory rights.

Sometimes we have to refuse a refund or exchange usually because the item is outside the return period or is not in its original condition. Make sure you follow all the above to avoid any embarrassment.

Cancellations pre delivery:

Whatever the reason, you can cancel your online order (excluding one off designer pieces, sale items or bespoke orders) at any time prior to delivery. All you need to do is advise us in writing by email. Our contact details can be found at the bottom of the page. Please note you may still be charged delivery fee and you may loose your security deposit.

Returns after delivery:

In the unlikely event if you have noticed a problem with an item, please inform us within 24 hours of receiving your goods or your request may be denied. Larger items made out of glass, marble or any other fragile material have to be inspected by customer with delivery driver at present, so please unpackage your items in a presents of the delivery team to make sure there is no damage. In extremely unlikely scenario, if fragile goods are damaged they will be taken back immediately and will be replaced in timely manner. If customer damages the items in process of assembly or moving we will not be liable for the cost.

For Made to Order purchases – Each Made To Order item is one of a kind and made just for you, so we can only accept returns if they’re arrived damaged, or they haven’t been made to the correct specification. This goes for online and in-store purchases, so we encourage you to try samples and ask any questions before you buy to make sure you’ll be happy with the results. We hope it never happens, but if you do have a damaged or incorrectly made item, please get in touch with our customers service team.

Exclusions from Amadi Home’s returns and refund policy

We are unable to offer refunds or exchanges on the following items unless they arrive damaged:

  • Custom made items: Made to Measure Sofas, armchairs, beds and any other items that been made just for you
  • Cut to length fabric
  • Made to Order sofas and upholstery items
  • One off designer pieces, clearance sofas and armchairs

For health and hygiene reasons we are unable to offer refunds or exchanges on the following items unless they are returned sealed and unopened in their original packaging:

  • Mattresses
  • Mattress toppers
  • Mattress and bedding protectors
  • Duvets and duvet covers
  • Pillows and pillowcases
  • Bedsheets
  • Bedspreads
  • Throws and blankets

Your statutory rights are not affected.