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Large Item Delivery Policy

At Amadi Home, we understand the excitement of receiving your new large item, and we want to ensure a smooth delivery process for you. Please take note of the following points regarding the delivery of large items:

Measurement Responsibility:

It is the customer’s responsibility to accurately measure the space where the large item, such as a sofa, will be placed. This includes considering any doorways, stairs, hallways, or tight spaces that the item must pass through.

Options for Delivery:

In the very unlikely case that the item does not fit through the designated space, the customer has the following options:
- Option 1: The delivery team will return the items to the distribution warehouse. A new delivery date can be arranged once the customer has made alternative arrangements, such as modifying/removing door frames, windows, or stair banisters to accommodate the item. Alternatively, the customer also has the option to use third-party companies such as Sofa Assist, Furni-tech, Sofa Access, that specialize in furniture disassembly and reassembly. Please note these are just a few examples of third-party companies, and we are not in any way associated with them.
- Option 2: The delivery team may leave the items at a designated location on the customer’s property, such as the doorstep, garden, porch, or corridor, provided it is safe to do so. This allows the customer to make arrangements for alternative access at their own pace.
- Option 3: In some cases, the store manager may allocate an alternative or smaller version of the stocked item that will fit through the provided access. This decision is at the discretion of the store manager and may not always be available. Please be aware that if the alternative item costs less, no refund will be issued, as the bespoke item will need to be sold from the shop floor at a heavily discounted rate. If the alternative item costs more, the customer will be required to pay the price difference along with two delivery fees: one for returning the bespoke item and another for redelivery of the alternative item.

Option 4: The delivery team will return the items to the distribution warehouse, and the customer will be responsible for collecting the items within 14 days. This will incur a delivery fee for returning the items to the distribution warehouse. If the items are not collected within 14 days, storage fees will incur at a daily rate of £15 per day. If the item is not collected for an extended period, and the storage fees accumulate to exceed the value of the item, the company reserves the right to sell the item at a heavily discounted price to cover the company’s loss.

Manager’s Discretion:

Please note that decisions regarding alternative items are made at the discretion of the store manager, and their decision is final.

Additional Fees:

Any additional fees incurred, such as delivery fees for returning the item to the warehouse and redelivery fees for alternative items, are the responsibility of the customer and must be paid prior to redelivery.

Delivery fees:

Delivery charges are based on mileage, calculated using the delivery address postcode and the store’s postcode, which is SK2 6NU. To accurately calculate delivery fees, please refer to the following guide:

Within 3 miles: £29
Within 5 miles: £35
Within 7 miles: £39
Within 10 miles: £45
Within 15 miles: £49
Within 20 miles: £55
Within 25 miles: £69
Within 30 miles: £75
Within 35 miles: £79
Within 40 miles: £85
Within 45 miles: £89
The rest of England and Wales: £99
Scotland Mainland: £199

Unpacking and assembly services, which encompass tasks such as adding sofa feet, placing cushions in position, and clipping corner pieces together, are available for an additional fee of £10. However, if the item is a universal corner and requires changing from left to right-hand side, the cost will be £20 due to the time-consuming process involved. Please note that we are unable to take packaging with us.

Communication:

We encourage open communication throughout the delivery process. If you encounter any issues or have questions regarding your delivery options, please contact our customer service team for assistance. For out of hours service regarding paragraph 2, option 3 please contact logistics manager on 07511690777.

By proceeding with your order, you acknowledge and agree to adhere to the terms outlined in this delivery policy.

If you have any further questions or concerns, please do not hesitate to reach out to us info@amadihome.co.uk